Critical Power Battery Solutions

Accessibility Statement

  • We are committed to making our website accessible to all users, including those with disabilities
  • Our goal is to meet WCAG 2.1 AA accessibility standards across all website features
  • We welcome feedback and provide multiple ways to report accessibility issues or request assistance

Critical Power Battery Solutions, a division of Advanced Technical Services Inc., is committed to ensuring that our website at CriticalPowerBatterySolutions.com is accessible to all users, including individuals with disabilities. We believe that everyone should have equal access to information about our battery solutions and services, regardless of their abilities or the technologies they use to access the web.

We are dedicated to providing an inclusive digital experience that enables all users to navigate, understand, and interact with our website effectively. This commitment extends to all aspects of our online presence, from product information and technical specifications to customer support and order processes.

WCAG 2.1 AA Compliance

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which are internationally recognized guidelines for web accessibility. These guidelines are organized around four main principles:

Perceivable: Information and user interface components must be presentable to users in ways they can perceive.

  • Providing text alternatives for non-text content.
  • Offering captions and alternatives for multimedia
  • Ensuring sufficient color contrast
  • Making content adaptable to different presentations

Operable: User interface components and navigation must be operable by all users.

  • Making all functionality available via keyboard
  • Giving users enough time to read and use content
  • Avoiding content that causes seizures or physical reactions
  • Helping users navigate and find content

Understandable: Information and the operation of user interface must be understandable.

  • Making text readable and understandable
  • Making content appear and operate in predictable ways
  • Helping users avoid and correct mistakes

Robust: Content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies.

  • Maximizing compatibility with assistive technologies
  • Using valid, semantic HTML markup
  • Ensuring content works across different browsers and devices
Legal Compliance

Our accessibility efforts align with various legal requirements and standards, including:

  • Americans with Disabilities Act (ADA): S. federal law prohibiting discrimination based on disability
  • Section 508: S. federal accessibility standards for electronic and information technology
  • European Accessibility Act: EU legislation improving accessibility of products and services
  • Accessibility for Ontarians with Disabilities Act (AODA): Ontario, Canada accessibility legislation

Navigation and Structure
  • Consistent Navigation: Clear, consistent navigation structure across all pages
  • Heading Hierarchy: Proper use of heading tags (H1, H2, H3) for logical content structure
  • Skip Links: “Skip to main content” links for keyboard users
  • Breadcrumb Navigation: Clear indication of current page location within site structure
  • Search Functionality: Accessible search feature with clear labeling and instructions
Visual Design and Content
  • Color Contrast: High contrast ratios between text and background colors
  • Scalable Text: Text that can be enlarged up to 200% without loss of functionality
  • Alternative Text: Descriptive alt text for all informative images
  • Focus Indicators: Clear visual indicators for keyboard focus
  • Responsive Design: Layout that adapts to different screen sizes and orientations
Interactive Elements
  • Keyboard Navigation: All interactive elements accessible via keyboard
  • Form Labels: Clear, descriptive labels for all form fields
  • Error Messages: Clear, specific error messages and correction instructions
  • Button Descriptions: Descriptive text for all buttons and links
  • Time Limits: Adequate time for users to complete forms and processes
Multimedia and Documents
  • Video Captions: Closed captions for all video content
  • Audio Descriptions: Audio descriptions for visual content when necessary
  • Document Accessibility: Accessible formats for downloadable documents
  • Alternative Formats: Multiple format options for complex content

Our website is designed to work with a variety of assistive technologies, including:

Screen Readers
  • JAWS (Job Access With Speech)
  • NVDA (NonVisual Desktop Access)
  • VoiceOver (macOS and iOS)
  • TalkBack (Android)
  • Dragon NaturallySpeaking
Browser Accessibility Features
  • Built-in zoom and magnification tools
  • High contrast mode
  • Voice control features
  • Keyboard navigation shortcuts
Third-Party Tools
  • Screen magnification software
  • Voice recognition software
  • Alternative keyboards and input devices
  • Eye-tracking systems

Regular Testing and Auditing

We conduct regular accessibility testing using:

  • Automated Testing Tools: Regular scans using accessibility testing software
  • Manual Testing: Human review of website functionality and usability
  • User Testing: Testing with individuals who use assistive technologies
  • Expert Review: Professional accessibility audits by certified specialists
Staff Training and Awareness
  • Accessibility Training: Regular training for web development and content teams
  • Best Practices: Implementation of accessibility best practices in all new content
  • Awareness Programs: Company-wide education about disability inclusion
  • Continuous Learning: Staying current with accessibility standards and techniques
Content Management
  • Editorial Guidelines: Accessibility requirements integrated into content creation processes
  • Image Standards: Requirements for alt text and image descriptions
  • Document Standards: Accessibility requirements for all downloadable materials
  • Video Standards: Captioning and audio description requirements for multimedia content

We are continuously working to improve our website’s accessibility. Currently identified areas for improvement include:

In Progress
  • Enhanced Mobile Experience: Improving touch target sizes and mobile navigation
  • Advanced Form Features: Adding more sophisticated form validation and assistance
  • Multimedia Enhancements: Expanding audio descriptions for complex visual content
  • Third-Party Integrations: Ensuring all embedded content meets accessibility standards
Planned Improvements
  • Voice Interface: Exploring voice navigation options
  • Personalization Features: Allowing users to customize display preferences
  • Advanced Search: Implementing more sophisticated search and filtering options
  • Multi-Language Support: Expanding accessibility features for non-English content

If you encounter any accessibility barriers while using our website, we want to help. Please contact us using any of the following methods:

Primary Contact

Email: Info@criticalpowerbatterysolutions.com Subject Line: Accessibility Assistance Request
Phone: (800) 323-4813 Hours: Monday – Friday, 8:00 AM – 5:00 PM Central Time

Mailing Address

Critical Power Battery Solutions Accessibility Coordinator A division of Advanced Technical Services Inc. 55 W Army Trail Road, Suite 101 Glendale Heights, IL 60108

Information to Include

When contacting us about accessibility issues, please provide:

  • Description of the Issue: Specific details about the accessibility barrier you encountered
  • Page Location: URL or page name where the issue occurred
  • Assistive Technology: Information about the assistive technology you are using
  • Browser and Device: Details about your browser, operating system, and device
  • Preferred Solution: How you would like us to address the issue
Response Time

We are committed to responding to accessibility requests promptly:

  • Initial Response: Within 2 business days
  • Resolution Timeline: We will provide an estimated timeline for addressing the issue
  • Follow-up: We will contact you when the issue has been resolved
  • Alternative Access: If immediate resolution is not possible, we will provide alternative ways to access the information or service

While we work to make our website fully accessible, we also provide alternative ways to access our information and services:

Phone Support

Our customer service team can provide information and assistance over the phone: – Product specifications and technical details – Pricing and availability information – Order placement and status updates – Technical support and consultation

Email Communication

We can provide detailed information via email: – Product catalogs and specifications – Custom quotes and proposals – Technical documentation – Order confirmations and updates

Document Formats

We can provide information in alternative formats: – Large print documents – High contrast versions – Plain text formats – Audio recordings (upon request)

In-Person Assistance

For local customers, we can arrange: – In-person consultations – Product demonstrations – Technical support meetings – Facility tours (with advance notice)

We Welcome Your Feedback

Your input is valuable in helping us improve our website’s accessibility. We encourage you to share:

  • Positive Experiences: Features that work well for you
  • Challenges: Areas where you encounter difficulties
  • Suggestions: Ideas for improvements or new accessibility features
  • General Comments: Any other feedback about your experience
How We Use Feedback
  • Priority Setting: User feedback helps us prioritize accessibility improvements
  • Testing Validation: Real user experiences validate our testing efforts
  • Feature Development: Suggestions inform new accessibility features
  • Training Enhancement: Feedback improves our staff training programs
Reporting Process
  1. Submit Feedback: Use any of our contact methods listed above
  2. Acknowledgment: We will acknowledge receipt of your feedback
  3. Review: Our accessibility team will review your input
  4. Action Plan: We will develop an action plan for addressing issues
  5. Implementation: We will implement improvements based on feasibility and impact
  6. Follow-up: We will update you on progress and completion

External Links

Our website may contain links to third-party websites. While we strive to link only to accessible sites, we cannot guarantee the accessibility of external content. If you encounter accessibility issues on linked sites, please contact the respective website owners.

Embedded Content

Some content on our website may be provided by third-party services (such as videos, maps, or social media feeds). We work with these providers to ensure accessibility, but if you encounter issues with embedded content, please let us know so we can address them with the appropriate service provider.

Social Media

Our social media presence on platforms like LinkedIn, Facebook, and Twitter is subject to the accessibility features provided by those platforms. We encourage these platforms to improve their accessibility and will work with them to address any issues.

Accessibility Monitoring

We continuously monitor our website’s accessibility through:

  • Automated Scanning: Regular automated accessibility scans
  • Manual Reviews: Periodic manual accessibility reviews
  • User Testing: Ongoing testing with assistive technology users
  • Professional Audits: Annual professional accessibility audits
Update Schedule
  • Content Updates: All new content is reviewed for accessibility before publication
  • Feature Updates: New website features undergo accessibility testing before launch
  • Policy Updates: This accessibility statement is reviewed and updated annually
  • Standards Updates: We monitor changes to accessibility standards and update our practices accordingly

For all accessibility-related inquiries, assistance requests, or feedback:
Critical Power Battery Solutions
Accessibility Coordinator
A division of Advanced Technical Services Inc.
55 W Army Trail Road, Suite 101
Glendale Heights, IL 60108
Email: Info@criticalpowerbatterysolutions.com
Phone: (800) 323-4813
Website: CriticalPowerBatterySolutions.com
We are committed to providing equal access to our website and services for all users. Thank you for helping us create a more accessible web experience.
Critical Power Battery Solutions (division of Advanced Technical Services Inc.)

ISO 9001 Certified – Through Our Parent Company , ATS

Our operations are supported by ISO 9001-certified processes through Advanced Technical Services Inc.
(ATS), providing you with confidence in every order and continuous commitment to improvement.

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